communication between people, often because of a warm heart and bring different effects. In the business field, a suitable warm heart will be able to play an unexpected role. Those who call warm heart, will give the customer a deep impression, so that they will get a lot of psychological satisfaction and enjoyment.
but to do that, we have to retail customers with "I speak, do not bother, to never yield in spite of reverses" attitude, mouth, heart, hands to. The mouth, is to speak in place, speak thorough; heart to heart is to think, think of the real needs of customers, rather than to meet their own interests; to the hand, is to take the service work done, let the customer happy and satisfied.
, sir, you really have a vision, this product is just to the goods, not only the brand, and reliable quality, style is also very new, although the price is expensive, but in line with your identity." Originally, I love to see, but the price is too expensive, the heart is a bit reluctant, but listening to the owner, so a few warm words to say, so readily took out his wallet to buy this commodity. Warm heart sometimes play a role, what other media can not be replaced by the media.
we have a lot of retail customers, see a customer goods is in a dilemma of appearance, they are more likely to say, or the goods are very expensive, and you get a cheap, it can be used on the line. Originally, customers still want to buy, but you have a word, look down on people, they may not buy expensive, cheap do not buy on the left. The appropriate warm words, can satisfy the customer’s self-esteem and vanity, so that they will not only readily pay the wallet, and will leave a good impression; but if you have to look down on people’s words, they not only do not buy, you will play a counter offensive, the role of propaganda.
warm heart can let customers get psychological satisfaction, this is also the effective measures for retail customers to do business. On one occasion, the author in a retail store to see a child with a warm hand treasure, do very cute, stopped to look at a few more. The merchant immediately came and said, "this hand warmer" is specially for the children to do the sales is very good, now a toy dozens, the only ten dollars, and warm hands, and can be used as children’s toys, children must be happy to buy back. Also, as long as the child is happy, we still care about this ten dollars! Buy a toy also dozens of dollars, it has not been the big. Although the family has two big point, but I still readily bought a.
warm heart is not a mouth to come, I am afraid that this will only allow customers to listen to no feelings, but the need for time, just to be able to play a role. So, warm heart sometimes not only for customers, so that customers buy goods for their families, to send things, the same can cause customer resonance.