has opened the online shopping goods, the end can not be no reason to return? According to the March 15th implementation of the "penalties" acts against the interests of consumers, has been opened and not as a reason to refuse to return. This new regulations among consumers, experts, electricity providers sparked controversy.
has been opened "can not refuse to return
according to the State Administration for Industry and commerce website information disclosure, the upcoming implementation of the "penalties" acts against the interests of consumers, the most attention is the punishment measures of no reason to return: operators using the Internet, television, telephone, mail and other sellers of goods, in accordance with the law shall bear no reason to return the obligation, not intentional delay or unreasonably refuse.
what is intentional or unreasonably refused? Way lists the four scenarios: operators to consumers has been opened, the impact of commodity inspection intact refused to return, or is not recognized by consumers, to the provisions of goods does not apply no reason to return, and received the goods do not refund the goods or refund formalities without any of the above cases, the with more than 15 days, as deliberately delay or unreasonably refuse. Violators can be fined 500 thousand yuan.
in March 15th last year since the implementation of the revised "People’s Republic of China consumer protection law" stipulates that operators using the network sales of goods etc., consumers have the right to return within 7 days from the date of receipt of goods, and without justification. But several commodities: consumer custom, perishable, online download or unpacking of consumer audio and video products, computer software and other digital products, the delivery of newspapers, periodicals, and other according to the nature of the goods and purchased by consumers should return the product except for confirmation.
consumer has been opened "should not be across the board
The dispute with the "like"
and the new consumer law obtained similar measures in support of online shopping rights by consumers. But talking about specific issues, the parties have a lot of concerns.
should has been opened "no reason to return the goods classification, is the focus of controversy. Netizen "money city _KAKA" and said, "this is not a policy, means that a lot of people to buy second-hand products?" "people used cups, eat snacks, these users how to solve?" "Liu Shenglin" that has been opened "should not be across the board, the maternal and child classes, food etc. to the health of the consumer products, should not be treated the same.
two sales should inform consumers
Chinese Consumer Association lawyer Qiu Baochang regiment raised, no reason to return often affect the two sale, but the operation itself is part of the cost, is to determine the characteristics of online shopping transactions of this. Network, telephone shopping and offline shopping mode is different, can not see the goods before the purchase, the goods may be found in the presence of chromatic aberration, false propaganda and other issues.